Which businesses will find the RHUB remote support products most useful? Those businesses are ones that need to resolve support issues, need to increase call capacity on a limited budget, need to reduce incidenthandling time, and avoid travel cost.
What key functions does the RHUB remote support appliance emphasize? It emphasizes speed so that your client can quickly join your support sessions. It gives you complete control of a remote computer. It lets you remotely reboot the supported computer and reconnect it to the support session automatically. You have unattended remote support.
Every RHUB remote support product is bundled with the full functions of RHUB remote access appliance. It just takes three clicks to start your remote support. Each attendee does a one-click confirmation that turns his computer over to you for remote support. After that the attendee can leave his computer to you and he can do other things. You can reboot his computer any time during the support session. His computer will automatically rejoin the support session after rebooting.
These are the remote support specific features: instant view and remote control, remote reboot, multi-tiered concurrent support, switching to training mode during support session, and remotely lock supported computer at the end of the support session.
These are the remote access specific features: always on after power recycle or reconnection, non-reversible meeting password encryption, remote lock computer at any time, remote reboot, and multi-party access.
RHUB remote support product has many uncommon features. That is what makes it different than its competitors. Of course it has all of the common features that you would expect it to have. RHUB remote support is the way to go when you need remote support. If you have already experienced the remote support that other companies provide then you have the knowledge to make the comparison.
http://www.rhubcom.com/web_conferencing/remote_support.html
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